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Privacy Principles

LLC BIĻEŠU SERVISS (registry code 40003493078, address Rupniecības 34a-3a, Riga, LV-1045, hereinafter Biļešu Serviss or we) values the privacy of our customers. Biļešu Serviss and other establishments in the same group process personal data based on the principle of minimality: we only process the personal data necessary for providing our services.
The objective of this document is to explain to you in a transparent and understandable manner how and under which principles do we process the data of our customers. In this document, we describe our data processing principles and how we process personal data. Please read the principles for processing personal data carefully to understand how we might process your data.
 

TERMS AND ABBREVIATIONS
GDPR or General RegulationRegulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC.
 
Personal dataAny information relating to an identified or unidentifiable natural person (data subject); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural, or social identity of that natural person.
 
Valid rightsAll legislations in force and applicable in the European Union and in the Republic of Estonia, including, but not limited to the national implementing acts of the GDPR.
 
Customer or data subject
 
A natural person who uses, has used, or has expressed a wish to use the services of Biļešu Serviss and whose personal data Biļešu Serviss is processing, including with regard to using the Biļešu Serviss e-store through the Biļešu Serviss web site.
 
Biļešu ServissLLC BIĻEŠU SERVISS (registry code 40003493078, address Rupniecības 34a-3a, Riga, LV-1045).
 
ProcessingAny operation or set of operations performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.
 
ControllerNatural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of personal data. For the purposes of these principles for processing personal data, the controller of personal data is Biļešu Serviss.
 
Web site
 
The Biļešu Serviss web site https://www.bilesuserviss.lv/ and any related subdomains or other web sites applied by Biļešu Serviss in the future.
 
ProcessorNatural or legal person, public authority, agency or other body which processes personal data on behalf of the controller.
 
GENERAL
    1. The principles for processing personal data are applicable to customers who use, have used, or have expressed a wish to use the services of Biļešu Serviss. Among other things, the principles for processing personal data are applicable for customers who use the Biļešu Serviss e-store.
    1. Biļešu Serviss guarantees that the processing of personal data complies with applicable law. The main legislation that Biļešu Serviss follows with regard to processing personal data of customers is the GDPR. 
    1. If you have any questions about the processing of your personal data, please contact us using the contact information submitted in the section ‘Contact information and questions’.
 LEGAL BASIS FOR PROCESSING PERSONAL DATA
    1. Biļešu Serviss processes the personal data of customers only if it has legal basis for the processing in accordance with applicable law.
    1. Biļešu Serviss might process the personal data of customers, for example, in the following cases:
      1. to conclude a contract, perform a contract, guarantee the performance of a contract or provide services to customers – for example, for registering as a user or using the Biļešu Serviss e-store (legal basis: Article 6, Paragraph 1, Clause b) of the GDPR);
      1. to perform legal obligations, for example, with regard to performing Biļešu Serviss accounting obligations (legal basis: Article 6, Paragraph 1, Clause c) of the GDPR);
      1. in the case of legitimate interests of Biļešu Serviss or a third person, except for when such interests are overridden by the interests or fundamental rights and freedoms of the data subject which require protection of personal data (legal basis: Article 6, Paragraph 1, Clause f) of the GDPR).
      1. Based on customer consent, for example, for the purposes of receiving a newsletter (legal basis: Article 6, Paragraph 1, Clause f) of the GDPR). If the customer has given consent to receive a newsletter, they have the right to withdraw their consent at any time by clicking on the ‘Remove’ link attached to the newsletter.
 COMPOSITION OF THE PROCESSED PERSONAL DATA 
    1. In general, Biļešu Serviss only process such personal data that are voluntarily submitted by the customer. Biļešu Serviss does not collect information on customers from third parties.
    1. The precise composition of personal data which is collected and processed by Biļešu Serviss depends on the specific services provided by Biļešu Serviss to a customer under applicable circumstances. Detailed conditions for collecting personal data may be laid down in the contract concluded between Biļešu Serviss and the customer.
    1. If a customer registers as a user at the Biļešu Serviss e-store, then Biļešu Serviss will collect the following data on the customer, necessary to set up an account pursuant to the terms of service of the e-store:
      1. username;
      2. first and last name;
      3. e-mail address;
      4. phone number.
    1. If a transaction is made (a ticket is purchased) through the Biļešu Serviss e-store (regardless of whether or not the customer is a registered or an unregistered user of the e-store), Biļešu Serviss will collect the following data on the customer:
      1. information on the ticket purchased from the Biļešu Serviss e-store (including discount information in the case of purchasing a discount ticket);
      2. bank account information (bank account number and first and last name of the account owner) of the account used to conclude the transaction.
 DISCLOSURE OF PERSONAL DATA
    1. Biļešu Serviss will not disclose the personal data of customers to third parties without applicable legal basis.
    1. In certain cases, Biļešu Serviss i might disclose the personal data of customers to entitled persons (for example, an organiser of the event for which a customer has purchased a ticket) if it is necessary for providing important organisational information, rebuying the tickets if the event is cancelled, or for any other important reason.
    1. Biļešu Serviss has the right to use authorised processors for processing personal data. In certain cases, Biļešu Serviss has authorised certain persons to process the personal data of our customers, for example, our IT service providers (server service providers, IT software developers).
 STORAGE OF PERSONAL DATA
    1. Biļešu Serviss will not store personal data for longer than is necessary for the purposes of processing personal data or permitted under applicable law.
    1. The personal data of registered users in the Biļešu Serviss e-store are stored by Biļešu Serviss until the user decides to delete their account (legal basis: Article 6, Paragraph 1, Clause b of the GDPR, performance and enforcement of contract).
    1. Personal data regarding contracts concluded between Biļešu Serviss and the customer are generally stored by Biļešu Serviss for up to 3 years after the transaction (legal basis: Article 6, Paragraph 1, Clause f of the GDPR, legitimate interest and limitation period for claims as referred to in Subsection 146 (1) of the General Part of the Civil Code Act).
    1. Biļešu Serviss accounting documents that may, in certain cases, include personal data, are generally stored by Biļešu Serviss for 7 years from the end of the economic year when the economic transaction with regard to the document was recorded in the book of account pursuant to the source document (legal basis: Article 6, Paragraph 1, Clause c) of the GDPR, legal obligation and limitation period as referred to in Section 12 of the Accounting Act).
    1. For more detailed information on the terms of preserving your personal data, please contact us using the contact information submitted in the section ‘Contact information and questions’.
 USING COOKIES 
    1. The Biļešu Serviss website uses cookies. They are small text files that contain information stored in the computer of the customer for tracking or identifying the customer.
    1. The Biļešu Serviss website uses the following cookies:
 
Name of cookiePurpose of cookieInformation processed with the cookiePreservation of the cookieIs any information shared or transferred through the cookie to third parties?
publicShopping cart of the useridentification of usersessionalno
langattributes of the selected languagelanguage code1 monthno
designThemetheme of the selected designdesign theme codesessionalno
hideBannersuser choice to hide bannersID numbers of selected banners1 dayno
loginTokenautomatic log-inidentification of user3 yearsno
     
_gaGoogle Analytics statisticsidentification of user2 yearsyes
_fbptracking Facebook advertisement efficiencyidentification of user3 monthsyes
_gidGoogle Tags Manager statisticsidentification of user2 daysyes
 
 
 
    1. Customers have the right to disable cookies at any time by changing the settings in their web browser. In this case, the customer must consider that some functions of the website may not work correctly. Cookies can be disabled by following the instructions in the ‘help’ section of the web browser. More information on how cookies function or how to disable cookies is available at the website www.allaboutcookies.org.
 RIGHTS OF CUSTOMERS
    1. Customers have all the legal rights arising from the applicable law regarding the processing of their personal data, in particular the following rights:
      1. right of access: the customer has the right to ask, at any time, whether Biļešu Serviss has any of their personal data, and to acquire information about which data is processed by Biļešu Serviss;
      1. right to rectification: the customer has the right to request specification or rectification of personal data by Biļešu Serviss if the data is insufficient, incomplete, or incorrect;
      1. right to object: the customer has the right to object the procession of their personal data, for example, when the use of personal data is based on the legitimate interests of Biļešu Serviss, including profile analysis for the purposes of direct marketing;
      1. right to erasure: the customer has the right to request erasure of their personal data if the processing is based on consent and the customer withdraws their consent for the processing of personal data;
      1. right to restriction of processing: the customer has the right to request that Biļešu Serviss restrict the processing of their personal data in accordance with applicable law, for example, if Biļešu Serviss no longer needs the personal data of the customer for processing purposes or if the customer has objected the processing of their personal data;
      1. right to withdraw the consent for processing personal data: if the personal data of the customer are processed based on consent, the customer has the right to withdraw this consent at any time;
      1. right of portability: the customer has the right to acquire previously submitted personal data from Biļešu Serviss that are processed based on a previously given consent or for the purposes of performing the contract concluded with the customer, in a written or publicly used electronic format and, if this is technically possible, to request that Biļešu Serviss transfers this data to a third party service provider; 
      1. right to file a complaint: if the customer believes that their rights have been violated with the processing of personal data, they can file a complaint with the Data protection Inspectorate or a court.
    1. The rights of customers listed in this Section regarding the processing of their personal data are not an absolute right. In certain cases, the rights of other data subjects or legal rights of Biļešu Serviss may restrict the rights of the customer.
    1. In order to exercise these rights or submit any applications or requests regarding personal data processing, please contact us using the contact information submitted in the section named ‘Contact information and questions’.
 
  1. SAFETY OF PERSONAL DATA
    1. Biļešu Serviss is obligated to guarantee the safety of personal data processing to protect personal data from unintentional or unauthorised processing, disclosure, or destruction.
    1. Considering the latest developments in research and technology, the costs of their application, and the nature, scope, context, and purposes of processing personal data, as well as the risks of varying likelihood and severity to the rights and freedoms of natural persons, Biļešu Serviss implements appropriate technical and organisational measures when processing personal data to ensure their safety.
 
  1. CONTACT INFORMATION AND QUESTIONS
    1. If you have any questions about the processing of personal data or wish to submit any applications or requests regarding the processing of any personal data, please contact Biļešu Serviss or our data protection specialist.

Contact information of Biļešu Serviss are:

Business name:
LLC "BIĻEŠU SERVISS";
Address: Rupniecības 34a-3a, Riga, LV-1045

Phone: +371 66100335 (workdays 9:00- 17:30)
E-mail: info@bilesuserviss.lv

Contact information of the Biļešu Serviss data protection specialist are:
Mart Eensalu
AS “Piletilevi“ (registration code 10568581, address Telliskivi tn 60a/9, 10412 Tallin, Estonia),
Email address:
mart@piletilevi.ee,
Phone: +3725064505,
Address: Telliskivi 60A, Eka C1, Tallin 10412, Estonia.
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